After-Sales Service Competency

After-Sales Service Competency

The After-Sales Service Competency Certificate is the document that covers domestically produced or imported industrial goods. It shows that a manufacturer or importer has the qualified technical staff, tools, equipment, and spare-parts inventory (at the level set by the Ministry) needed to provide mandatory installation, maintenance, and repair services during the product's useful-life period, which the Ministry determines and publishes. The certificate is issued under the firm's name and registered head-office address.

Establishing Service Stations

For every product group listed in the annex, manufacturers, producers, and importers must maintain a number of service stations in the locations and with the characteristics defined in that list, for the entire useful-life period. They must also keep a qualified technician team in place to run those stations.

Service stations can be established directly by the manufacturer or importer, or by third-party natural or legal persons authorized under a written contract to run these services.

Manufacturers and importers can also provide after-sales services through pre-existing service stations already operating in the sector, based on a written contract.

Individuals or organizations that manufacture, produce, or import goods solely for their own non-commercial use are not subject to this regulation.

Validity, Visa Stamping, and Other Procedures

The After-Sales Service Competency Certificate is valid for 1 year and is visa-stamped each year based on the original issue date. Certificates that are not visa-stamped within 3 months after expiry are deemed invalid.

Service-Station Characteristics and Number

Service stations must carry the characteristics set out in the technical regulations or standards identified by the Ministry or TSE, based on the services they provide.