Honesty
We hold to the principle of honesty in every relationship with our customers and the institutions we work with.
Impartiality
We avoid any prejudice and treat staff and customers without distinction. As a legal entity, our certification firm preserves this principle in full.
Reliability
In our services and operations we provide clear, accurate and well-explained information to our customers and deliver our work fully and on time, within a relationship of mutual trust.
Social Benefit and Environmental Respect
Alongside profitability we consider the social benefit of our services, and we make a point of supporting social and cultural activities in keeping with our respect for the environment.
Service Quality
Within international requirements and national regulations, we do not provide conformity assessment services unless the conditions we need are met. We work to raise the level of standardization in our services, take the necessary measures inside the company to support that goal and provide our staff with the relevant training.
Customer Information
For every product and service we provide, we share full, accurate and timely information with our customers at every stage of the relationship. We consistently avoid giving incomplete or incorrect information.
Customer Confidentiality
Apart from the information and documents that must legally be supplied to the authorities and persons entitled to request them under regulation, we keep all customer information and documents confidential and store them with care, and our management system is built around this aim.
Customer Complaints
We have a system in place to analyze, evaluate and resolve customer complaints and suggestions on every subject.
Relations with Public Institutions
In our relations with public institutions and authorities, we act on the principles of honesty and transparency. We make a point of submitting the information, documents and records requested for inspection and oversight under regulation in full, accurately and on time.