ISO 20000 IT Service Management System Certification

Sistem Patent Kalite: Your Information Technology Partner

IT is a core part of how modern businesses operate. Organisations use technology to run their operations and to hold their competitive position, so the security and the effectiveness of their IT services matter deeply. This is where the ISO 20000 certification comes in. ISO 20000 provides the framework for an IT service management system and helps organisations manage their IT services more effectively.

Sistem Patent Kalite partners with organisations working towards ISO 20000 certification. This page sets out what the standard covers and how we work alongside internal IT teams and managed service providers during the project.

What ISO 20000 Covers

ISO 20000 is the international standard for an IT service management system. The certification standardises the processes and controls needed to deliver better-managed IT services and to increase customer satisfaction. ISO 20000 aims to keep IT services sustainable and at a high quality level, and aligns closely with ITIL practice.

IT Service Management With Sistem Patent Kalite

Sistem Patent Kalite contributes to the IT service management certification across the following areas:

• IT service management policy: we work with the client to shape the policy that sets out the organisation's service commitments.
• Continuous improvement of IT services: we align the improvement programme with the ISO 20000 requirements so that customer satisfaction keeps rising.
• Risk management: IT is a critical asset and a major risk surface. We help identify IT service risks and set up the management controls that bring them under control.
• Customer satisfaction: a well-run IT service management system raises customer satisfaction and protects the competitive position of the organisation.

Core Elements of the Management System

ISO 20000 covers the following:

• IT service management policy: the organisation's commitments on service delivery.
• Service processes: standardised processes for the planning, delivery, and monitoring of IT services.
• Customer relationship management: the processes that keep customer expectations met.
• Continuous improvement: the mechanisms that keep the IT services improving.

Running the Certification Project

An ISO 20000 project takes an existing IT operation and turns its internal practice into an auditable management system. Sistem Patent Kalite scopes the gap against the standard, drafts the documentation, runs an internal audit, and prepares the organisation for the Stage 1 and Stage 2 certification audits. Where the organisation already holds ISO 27001 or ISO 9001, we align the documented systems so the audit programmes work together rather than duplicate.

Why IT Teams Choose Us

• Experience: Sistem Patent Kalite has supported IT and management system certification projects since 1999.
• Specialist knowledge: the team works with ISO 20000 alongside ISO 27001 and ISO 9001.
• Client focus: the documented system reflects how the organisation's IT service team actually works, not a generic template.
• Reasonable pricing: we scope the project before it starts so the client knows the deliverables and the timeline.

ISO 20000 is a recognised tool for organisations that want to standardise their IT service management. Sistem Patent Kalite supports the certification project from the initial gap analysis through to the successful close-out of the certification audit.