ISO 10002 Customer Complaint Management
Services in this category ▼
System Certification Services
Sistem Patent Kalite offers 10 services under ISO 10002 Customer Complaint Management. Contact our team to find the right fit for your organization.
How to Get the ISO 10002 Certificate
Step by step ISO 10002 Customer Satisfaction Management certification process: offer, application, document review, audit, contract.
Why ISO 10002 Customer Satisfaction Management System?
Why organisations adopt ISO 10002: the business case for complaint handling, the cost of lost customers, and what the standard adds to service culture.
Guiding Principles of the ISO 10002 Standard
The guiding principles of ISO 10002: commitment, accessibility, transparency, responsiveness, objectivity, confidentiality, customer focus, accountability, continual improvement.
What Is a Customer Complaint Under ISO 10002?
The ISO 10002 definition of a customer complaint, why complaints matter, the three customer groups after purchase, and the business case for the system.
Who Is the Customer Under ISO 10002?
Who counts as a customer under ISO 10002: current, prospective, former, new, and target. Why customer analysis is central to competitive position.
Scope of the ISO 10002 Standard
The clauses that define ISO 10002: guiding principles, policy and commitment, planning, operations, maintenance, and continual improvement.
ISO 10002 Customer Complaint Management System
ISO 10002 complaint-handling framework: structured intake, evaluation, resolution, and continuous improvement. Sistem Patent Kalite manages certification.
Historical Development of the ISO 10002 Standard
How the ISO 10002 customer satisfaction standard evolved: from mass marketing in the 1970s to individual customer focus in the 2000s.
Which Organisations Should Obtain ISO 10002?
ISO 10002 applies to any organisation that handles customer complaints: public bodies, foundations, private companies, NGOs, associations, and online businesses.
Customer Loyalty Under ISO 10002
What customer loyalty means under ISO 10002: the outcome of ongoing customer satisfaction with a service the customer values.
